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Social Media

Social Media Terms and Conditions

MetLife does not verify information not posted by us on social media sites. Opinions, statements, or comments on those sites – other than from a MetLife official account – are not endorsed opinions and do not necessarily reflect the views, policies, or procedures of MetLife.


General terms

1.     These Social Media Terms and Conditions (T&Cs) apply to social media sites owned and operated by Metropolitan Life Insurance Company and its parent, subsidiaries, and affiliates (collectively “MetLife”, “we” or “us”) in the United States.

2.     Before navigating our sites, we encourage you to also read and understand the terms of use of the social media channel.

3.     By using and navigating through our social media sites, you agree to these T&Cs, house rules, and policies posted by us or on our behalf. Note that we might modify this information from time to time without notice. Therefore, make sure to monitor any changes or new postings made from a MetLife official account.

4.     These T&Cs also apply to other digital channels, such as messenger, chat, and email. We may use these channels to communicate with you and to follow up regarding an inquiry or comment, in which case an authorized MetLife representative will contact you. (See FAQs below)

Respect and privacy

5.     Be respectful. Do not post information on our social media sites about other people that is confidential, false, discriminatory, defamatory, obscene, threatening, intimidating or abusive.

6.     Do not post personal information about yourself or others, such as phone number or home address.  Never post sensitive personal information about your or another person’s health, policy or claim number. To protect your privacy, a MetLife representative will only request personal information from a MetLife email address or chat. (See FAQs below)

7.     If you want to know how we handle your personal information or learn about your privacy rights, visit or send an email to

Right to moderate

8.     We will remove posts or block access to our sites in case of any violation to other people’s rights, laws or these T&Cs. We may also remove any posts that contain mention of specific securities or that could be construed as an investment testimonial or endorsement of MetLife’s or its affiliates’, products, services, or employees.

Right to content and its use

9.     The text, designs, graphics, logos, icons, images, videos, and interfaces, as well as the selection and arrangement thereof posted by MetLife, are the exclusive property of, and owned by, MetLife or its licensors or content providers and are protected by copyright, trademark, and other applicable laws.

10.  You may not copy, download, or print the content on our social media sites for any use.

11.  We may occasionally use or modify the content (other than your personal information) that you publicly and voluntarily provide on our social media sites or through our channels, unless you reserve such right.

12.  Bear in mind that MetLife may share such information to others, including individuals outside of MetLife (e.g., regulators, law enforcement agencies, thirdparties) and in any media now known or later developed. We will only do so as allowed by law.

13.  You represent and warrant that you have the right to post all text, designs, graphics, icons, images, videos and other interfaces on the MetLife sites and that doing so does not violate the intellectual property rights of any third party.  You hereby grant to MetLife a non-exclusive, irrevocable, royalty-free, worldwide license to host and display all such text, designs, graphics, icons, images, videos, and other interfaces on the MetLife sites.

Not legal advice

14.  The content that we post on our social media sites is not advice and is not a substitute for obtaining legal, tax, financial, or other professional advice from your legal, tax, financial, or other professional advisors. By making the content on our social media sites available to you, MetLife is not engaged in rendering any such legal, tax, financial, or other professional advice.

 Other sites

15.  For your convenience, we may provide links to other sites that may be out of MetLife’s control. We have not necessarily reviewed all the information on those other sites and, therefore, it should not be viewed as an endorsement of the content of the linked websites. Make sure to review the terms and conditions that may apply to your use of any linked sites.

Want to learn more about MetLife?

16.  MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits, and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.

17.  Group legal plans are provided by Hyatt Legal Plans, Inc., Cleveland, OH. In certain states, group legal plans are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and affiliates, Warwick, RI.

Frequently Asked Questions:

In some cases, an authorized MetLife representative may contact you to follow up with a specific inquiry and will request that you send personal information to a secure MetLife email to discuss your case. When applicable, we may also engage the chat functions within social channels.

If you are aware of any violations to the site, please contact our social media team by sending an email to

For privacy-related inquiries, visit send an email to us at