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Life Insurance Policyholders

Get answers to questions you may have about your MetLife life insurance policy.

Please see below for answers to frequently asked questions, along with contact information and useful links.

View prospectuses and performance reports here

Frequently Asked Questions
What is Brighthouse Financial? Collapsed Expanded

MetLife separated a portion of our life insurance and annuity business, (products sold in-person through an agent), establishing a company called Brighthouse Financial, Inc. Certain policies remain with MetLife and others have transitioned to Brighthouse Financial1, based on the issuing company for your policy.  

If you have a policy that was issued by one of these companies, your life insurance policy has been transitioned to Brighthouse Financial:

  • First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)        
  • MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)
  • New England Life Insurance Company 


Owners of inforce individual life insurance policies that moved to Brighthouse Financial were sent an endorsement changing the name of the issuing company for their policies. 

If you have a policy that was issued by one of these companies, your life insurance policy remained with MetLife: 

  • Metropolitan Life Insurance Company
  • Metropolitan Tower Life Insurance Company
How can I get more information about my policy? Collapsed Expanded

You can contact your financial professional with any questions. Alternatively, life insurance policyholders can call us with questions at 1-800-638-5000 or log in to your account online.

How do I file a claim? Collapsed Expanded

Contact us at 1-800-638-5000, or visit our Service & Claims page to start the process online.

How can I give MetLife my new mailing address or phone number? Collapsed Expanded

Please provide us with your new information so we can keep you informed about the status of your policies. Get started by clicking the link for our Online Change of Address Form.

Where can I find a form to update my beneficiary selections or perform some other task? Collapsed Expanded

Forms required for many common task can be found on our forms library page. Simply complete the necessary form and then mail or fax to the address indicated.

What are some basic life insurance terms I should know? Collapsed Expanded

Policy owner
The policy owner is the person who owns the life insurance policy. In many cases, the policy owner is also the person who is insured by the policy. However, the policy owner may also be a relative of the insured, a trust, partnership, a corporation, or some other person or entity.

Beneficiary
A beneficiary is the person(s) selected by the policy owner to receive the life insurance payments upon the death of the insured.

Premium
Premiums are the payments made to the insurance company to purchase and keep a policy active.

Death benefit
A death benefit is the amount paid to the beneficiary at the time of the death of the insured. Loans and/or withdrawals can impact death benefit.

Face amount
The face amount is generally the initial death benefit of the policy, but the actual amount payable will depend on any additional benefits purchased or options elected, withdrawals or loans taken and the provisions of the policy.

How can I find a policy that I had forgotten about, or that my loved one provided for me? Collapsed Expanded

Visit our Policy Finder page to enter in whatever details you have, and we'll see if we can find it.

Life Insurance at Work

If your employer offers life insurance, find out what options may be available to you.

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1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017.  The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.